Verification Process

How does the verification process work?
Ur Point uses Stripe for identity verification. The process compares a photo ID with an image from your camera roll to confirm your identity, ensuring that every verified account is authentic and enhancing community security.

Why do I have to pay for verification?
Paying for verification helps ensure user authenticity and enhances platform security by preventing fake accounts and impersonations. The verification fee supports identity verification processes, helping to create a safer online community.

Does Stripe store or sell the information collected during verification?
No. Stripe does not store or sell your personal verification data. All information used for verification is processed securely in accordance with Stripe's privacy policies and is used solely for the purpose of confirming identity.

What forms of identification are accepted for verification?
We accept government-issued photo IDs such as a driver’s license, passport, or national ID card. This ensures the submitted identification is authentic and meets regulatory standards.

How long does the verification process take?
The verification process is designed to be quick and efficient—typically, it takes only a few minutes once you submit your ID and a camera roll image. In rare cases, if additional review is needed, it may take up to 24 hours.

Is verification mandatory for all users?
Verification is required for users who wish to access certain secure features and to ensure community trust. While you can use basic functions without verification, obtaining a verified status helps protect against impersonation and increases your credibility on the platform.

What should I do if my verification fails or is rejected?
If your verification is unsuccessful, please double-check that your photo ID is clear and that all details are visible. You can re-submit your information for another review. If you continue to experience issues, our support team is available to help troubleshoot and guide you through the process. Please contact info@ur-point.com