Ur Point Terms of Service

1. Acceptance of the Terms

By accessing and using the Ur Point website (www.ur-point.com) and associated mobile applications, you agree to be bound by these Terms of Service, our Privacy Policy, Copyright Policy, and any other policies posted on our website. Ur Point is a subsidiary of Ur International Group Ltd. In these Terms:

• "Ur Point," "the Company," "the Website," "we," or "us" refer to Ur Point and its parent company.


• "Member," "User," or "you" refers to anyone accessing or using the Website.


• "Content" includes any text, images, video, audio, or other media that you upload, post, or otherwise transmit through the Website.

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Website. We recommend reviewing these Terms periodically as they may be updated from time to time.

2. Eligibility, Registration, and User Obligations

2.1. Eligibility and Parental Consent

Ur Point is designed to be a safe, family-friendly platform with features tailored for different age groups. For users aged 16 and over, full registration and, where applicable, identity verification are required. For younger users aged 7–16, access to our Ur Vibe features does not require the same identity verification; instead, parental setup is mandatory. By registering as a user under 16:

• Parental Consent and Setup: A parent or legal guardian must provide consent during the registration process. They are required to set up and configure the parental controls for Ur Vibe, ensuring that content and interactions remain age-appropriate.


• Parental Responsibility: While we have implemented robust safety measures and moderation systems to maintain a secure environment, parents are ultimately responsible for monitoring their child's activity on the platform. If parents observe any content or behavior that they believe has "slipped the net," they are encouraged to report it immediately.


• Safe Environment Commitment: Our goal is to create a positive and secure space for younger users. However, parental oversight is essential to address individual concerns and ensure that the platform aligns with each family's values and safety standards.

2.2. Registration Requirements

To register as a member, you must provide accurate and up-to-date personal details. You agree to:

• Provide genuine information and update it as necessary.


• Keep all login credentials confidential and notify us immediately if you suspect unauthorised access.


• Use the Website in accordance with these Terms and all applicable laws.

2.3. Verification Process

To maintain a safe and authentic community, certain features may require identity verification. This process uses Stripe to compare a government-issued photo ID with an image from your camera roll. The verification fee, which is non-refundable, supports secure processing and prevents impersonation. Please note:

• Accepted forms of identification include a driver's license, passport, or national ID card.


• The verification process typically takes a few minutes; in rare cases, it may require additional review.


• Stripe processes your verification data securely and does not store or sell your information.

3. Access and Use of the Website

3.1. Alterations to the Website

Ur Point reserves the right to amend or withdraw features, services, or the entire Website at any time without prior notice. We shall not be liable if any part of the Website becomes temporarily or permanently unavailable.

3.2. Data Collection and Privacy

By using the Website, you consent to the collection and use of your personal information for purposes related to operating, maintaining, and improving our services, as detailed in our Privacy Policy. We will not sell or rent your personal data to third parties for their commercial gain.

3.3. Intellectual Property

All content, design, and functionalities on the Website are owned by Ur Point, Ur International Group Ltd, or our licensed partners. You are granted a limited, non-exclusive, and revocable license to access and use the Website solely for personal, non-commercial purposes. You agree not to reproduce, alter, or distribute any content without explicit written permission.

4. User Content and Acceptable Use

4.1. Responsibility for Content

You are solely responsible for any content you upload or post on Ur Point. By submitting content, you grant Ur Point a worldwide, royalty-free license to use, modify, and distribute your content in connection with operating and promoting the Website.

4.2. Unacceptable Behaviors

Users are prohibited from engaging in behaviors that:

• Incite bullying, trolling, harassment, or hate speech.


• Involve hacking, unauthorised access, or manipulation of accounts.


• Threaten, blackmail, or impersonate other users.


• Encourage or engage in illegal activities, including unlawful gambling, trading of cryptocurrencies without permission, or any actions that violate UK law.


• Breach intellectual property rights or infringe on the rights of others.

Any violation may result in account suspension, deletion, or legal action.

4.3. Moderation, Reporting, and Enforcement

To maintain a positive environment, Ur Point uses a combination of automated moderation software and human oversight. Users are encouraged to report any content that violates our "Be Kind" policy. Violations may result in warnings, temporary restrictions, or permanent account deactivation. We reserve the right to disclose your identity to appropriate authorities in cases of severe or illegal breaches.

5. Protection Against Child Sexual Abuse and Exploitation (CSAE)

5.1. Zero-Tolerance Policy

Ur Point maintains a strict zero-tolerance policy towards any form of child sexual abuse and exploitation (CSAE), including but not limited to:

• The creation, sharing, or possession of child sexual abuse material (CSAM).


• Grooming, coercion, or any form of sexual communication with a child.


• Attempts to exploit children in any way through our platform.

We are committed to ensuring that Ur Point remains a safe and secure space for all users, particularly children.

5.2. Prevention and Moderation Measures

To combat CSAE, Ur Point employs a multi-layered approach that includes:

• Age Verification: We require parental consent and verification for users under 16, ensuring that children are protected from inappropriate interactions.


• AI-Powered Content Moderation: Our systems scan for harmful content, including known CSAM, and automatically flag or remove such material.


• Parental Moderation: Parents are able to see their child's 'Ur Vibe' account from their own profile. This gives them the access to monitor the content their child is viewing, the friend requests they're receiving, and messages they're receiving.


• Human Oversight: In addition to AI moderation, content is regularly reviewed by our inhouse team. We take any reports on CSAE incredibly seriously.

5.3. Reporting CSAE Content and Behaviour

If you encounter or suspect CSAE-related content or behaviour on Ur Point, you must report it immediately via our Help Centre. Reports are reviewed by our dedicated trust and safety team, and appropriate action is taken, including:

• Immediate content removal


• Account suspension or permanent ban


• Referral to law enforcement and relevant authorities, including the Internet Watch Foundation (IWF) and the National Crime Agency (NCA)

We encourage users to report any concerning behaviour, even if they are unsure whether it violates our policy.

5.4. Parental Tools and Educational Resources

To further safeguard children on Ur Point, we provide:

• Parental controls for managing child accounts and interactions.


• Educational resources on recognising and preventing online exploitation.


• Regular updates on online safety and best practices, in line with OFCOM guidance.

By using Ur Point, you acknowledge and agree to our strict policies on child protection. Any attempt to violate these policies will result in immediate action, including legal consequences.

6. Ur Point Features

Ur Point is built around a suite of features designed for safe, engaging, and positive interactions. These include:

• Ur Community: A moderated social feed for sharing and engaging in positive interactions.


• Ur Vault: A secure space for private storage of personal files, photos, and documents.


• Ur Circle: An emergency contact system enabling instant alerts to trusted contacts.


• Ur Gift: A feature allowing the sending of virtual gifts to celebrate milestones.


• Ur Vibe: A child-friendly space featuring age-appropriate content and educational resources.

Each feature is subject to these Terms of Service, and your use of any feature implies acceptance of additional guidelines specific to that service.

7. Payments, Premium Features, and Verification

7.1. Payment Terms

Access to certain premium features and the verification process may require payment. All fees are clearly displayed during the payment process, and payments are processed securely via Stripe.

• Subscription fees, upgrade fees, and verification fees are non-refundable, except where required by law.


• The fees help cover the cost of maintaining a safe, ad-free, and positively engaging environment.

7.2. Verification Details

As detailed in Section 2.3, the verification process uses Stripe to securely confirm your identity by comparing your photo ID to an image from your camera roll. This verification badge may be displayed on your profile to build trust within the community. Stripe does not store or sell your verification data.

8. Third-Party Links and Content

The Website may contain links to third-party sites for your convenience. These links are provided solely as a resource and do not imply any endorsement by Ur Point. We are not responsible for the content or practices of third-party sites, and your use of them is at your own risk.

9. Limitations of Liability and Indemnification

9.1. Limitations of Liability

Ur Point, Ur International Group Ltd, and our affiliates, directors, employees, and partners shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website.


• Loss of profits, revenue, data, or business opportunities.


• Any damages resulting from unauthorised access to your account or data breaches.

9.2. Indemnification

You agree to indemnify and hold harmless Ur Point, Ur International Group Ltd, its directors, employees, and affiliates from any claims, losses, or expenses arising out of your violation of these Terms or your misuse of the Website.

10. Dispute Resolution and Governing Law

10.1. Arbitration Clause

Any disputes or claims arising from or relating to these Terms or your use of the Website shall be resolved by binding arbitration in accordance with English law, except for claims that qualify for resolution in small claims court.

10.2. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English law. You agree that any legal action or proceeding related to these Terms will be brought exclusively in the courts of England and Wales.

11. Miscellaneous Provisions

11.1. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.2. Assignment

Ur Point may transfer its rights and obligations under these Terms to another entity at its sole discretion. You will be notified in writing of any such transfer.

11.3. Linking to Ur Point

You may link to Ur Point provided that the link does not suggest any association, endorsement, or approval where none exists. Framing or embedding the Website without our prior written consent is prohibited. Ur Point reserves the right to withdraw linking permission at any time.

11.4. Virus and Security Disclaimer

While we strive to keep the Website secure and free from viruses, Ur Point cannot guarantee that the Website will always be safe from malicious software. It is your responsibility to ensure that your own computer security measures are in place.

11.5. Comments, Queries, and Feedback

For any questions, concerns, or feedback regarding these Terms, please contact us via the details provided on our Contact page or at [email protected].